These are the 21 most common questions our customers ask our IVA advisers. If you have a question that is not among these 21, please visit our additional IVA questions and answers page.

All of your debts will be dealt with in one form or another. There will be priority debts, like mortgage payments and hire purchase agreements. These come first. We look at these - and your cost of living - and we calculate what surplus is available for the general body of unsecured creditors. Unsecured debts are usually amounts due to credit card companies, consolidation loans and bank overdrafts. There are certain categories of creditors which do not form part of an IVA, like criminal penalties (such as car parking fines), matrimonial settlements and some student loans.